Privacy Policy
At TechUpwards, your privacy is not an afterthought — it is a core principle. This policy explains exactly what information we collect, why we collect it, and how we keep it safe.
Table of Contents
1. Information We Collect
We collect only the information necessary to provide and improve our services. The types of data we collect depend on how you interact with TechUpwards.
Information You Provide Directly
- Your name, email address, and phone number
- Your company name, industry, and business requirements
- Messages, project briefs, and files submitted via contact forms
- Billing details required to process payments
Information Collected Automatically
- IP address and device type
- Browser type, version, and operating system
- Pages visited, scroll depth, and time on site
- Referral URL and geographic location (country/city level only)
2. How We Use Your Information
We use the information we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here.
- Delivering Services: To scope, plan, build, and maintain the digital solutions you commission.
- Communication: To send project updates, invoices, proposals, and support responses.
- Improving Our Platform: To analyse how visitors use our website and make it better.
- Legal Compliance: To fulfil tax, accounting, and contractual obligations.
- Security: To detect fraud, abuse, and unauthorised access to our systems.
5. Data Security
We take data security seriously and implement industry-standard safeguards across our systems and processes.
Encryption
All data in transit is encrypted using SSL/TLS protocols.
Access Control
Data access is restricted to authorised personnel only, on a need-to-know basis.
Audit Logs
All access to sensitive data is logged and regularly reviewed.
Regular Backups
Data is backed up automatically to secure, encrypted off-site storage.
6. Your Rights
You have the following rights regarding your personal information. To exercise any of them, simply reach out to us at hello@techupwardss.com.
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request that we delete your data where it is no longer necessary for us to hold it.
- Portability: Receive a copy of your data in a structured, machine-readable format.
- Objection: Object to certain types of data processing, including direct marketing.
7. Third-Party Services
Our website and operations rely on a small number of trusted third-party services. Each has its own privacy policy:
- Google Analytics: Website traffic and behaviour analysis. View Policy
- Vercel: Hosting and deployment infrastructure. View Policy
- Email Providers: For transactional and communication emails.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:
- Client Project Data: Retained for 3 years post-project completion for audit and reference purposes.
- Contact Form Submissions: Retained for 12 months unless a business relationship is established.
- Analytics Data: Aggregated and anonymised after 26 months.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page and notify active clients by email.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. We aim to respond within 48 hours.